How do I set up my web page?

• Before setting up a web page with localconnect you must first create it. Instructions for creating a web page easily can be found at this address Once you have created a web page you will need to upload your pages to your directory on our server. This can be done by using an FTP program such as CuteFTP or WS_FTP. These can be obtained from a shareware site likeTucows Set the host name to www.nb.net and use your username and password. The files must be placed in the www directory. Your first page must have the file name of index.html.

What is my e-mail address?

• Unless you have an alias set up for your localconnect account, your email address contains your username and a suffix of "@nb.net". For example if your username is "jsmith" then your email address would be "jsmith@nb.net". Your username is often times also referred to as a login name.

How do I change my password(s)?

• Changing your password is an important process which should be performed at least twice a year. To change your password, simply call localconnect's Technical Support Line and a support person will be able to change your password(s) for you over the phone.

What do I do if I forget my password?

• If you have have forgotten your account passwords then you will be required to phone localconnect's offices and identify yourself adequately to a Customer Support Representative on duty. Information used in the identification process is found from the your application for an account. If the system operator is not satisfied that you are the actual owner of the account, the password will not be changed. In the case of such an event, you will be requested to make alternate arrangements to verify your identity.

How do I change my username?

• Since changing your username will also affect your password and email address, we recommend that you do not change it often, if ever at all. You are currently unable to change your password on your own, and must contact localconnect if you desire to change your username. A Customer Support Representative will then be able to help you.

How do I change my email address?

• As a localconnect user you actually have multiple email addresses. The most commonly used email address among localconnect users is username@nb.net. You must substitute "username" for your actual username. Additional e-mail addresses can be set up through localconnect. These are known as e-mail aliases. Mail sent to an alias will still be sent to your base account, but will appear to the sender as being a separate account. In such a way, you could have family send all of their mail to smithfam@nb.net and have your business mail delivered to smith@nb.net. E-mail forwarding services are also available on the internet. These services will automatically forward e-mail sent to a forwarding address to your main e-mail account. For example, you could set up an account with Iname such as test_account@mindless.com. All e-mail sent to that address would be automatically forwarded via Iname to your account on localconnect (username@nb. net.) Iname or Netforward are the two major e-mail forwarding services on the internet.

How do I download a file?

• Downloading a file off of the internet is simple. Your web browser will automatically display a downloadable file as a standard underlined link. To download a file, simply select the link. At this point, the file will begin transferring. You will most likely be prompted with an additional box asking you to either choose an application to launch the file with "OPEN IT" or to choose a location to save it on a disk (floppy or hard drive.) Choosing "SAVE TO DISK" and then specifying a location for the file is the most common practice. After the file has completed transferring, you can change to that location on your computer and view your file.

How do I cancel my localconnect account?

• Customer Cancellation: Cancellation of your account must be received by The National Business Network five working days prior to the start of each billing period for which the cancellation is to be effective. Cancellations must be completed in writing and either mailed to faxed to The National Business Network, or emailed to accounts@nb.net or helpdesk@nb.net. The user is responsible for all charges accumulated through the end of the cancellation billing period.

  No Refund Policy All requests for account cancellations will be finalized on the 1st and 15th of each month. Customers will have full access to e-mail and the Internet until termination at the end of the billing cycle. There is no pro-rating of accounts and no partial-month refunds. Those accounts paid quarterly will be refunded any full unused months minus a $5.00 cancellation fee.

  NBN Account Cancellation: If your account is cancelled for non-payment, it will not be reinstated until the account is paid in full. The National Business Network reserves the right to cancel any delinquent account without notice. The user is responsible for all charges accumulated through the end of the cancellation billing period. Cancelled accounts may be reactivated at the discretion of NBN, with outstanding balances paid in full. Customers who have a past due balance when they cancel their account, are responsible for any past debt along with current fees. If they wish to re-establish services with NBN any outstanding balances must be paid in full.

  If for any reason, a check is returned to us by our bank, there will be assessed a $25.00 "Returned Check Fee".

  When an account is cancelled, all files associated with that account including email and web page files, will be removed from the system. NBN maintains back up copies of email and web page files for a few days. Requests to recover lost or deleted files are billed at $25.00 per incident.